Matrix will schedule and oversee all moves in and out of the building. We have well established proceedure to ensure smooth moves occur each time there is an occupancy change. We provide a trained uniformed Move Coordinator to watch over the move and the building.
The owner/tenant who is moving, should submit their completed move request form at least ten business days prior to the move. This will provide as much notice as possible to avoid scheduling problems. We understand this is not always possible and work hard to accomodate all move requests. Matrix Condo Services reserves the right to ask for an alternative time if there is a scheduling conflict, staffing problem or any other activity that would preclude elevator availability. Should a situation arise between the time a move is confirmed and the actual start time, Matrix will advise as soon as possible and assist with rescheduling.
A three hour time slot may be scheduled to take place between 8:00am and 5:00pm any day of the week. Moves are not permitted on statutory holidays.A move is not scheduled until a confirmation is given by Matrix Condo Services
By contacting our maintenance office we will provide full move rules, the request form and a list of our recommendations for ensuring a smooth move.
Should we discover a move has occured with out being scheduled, we will capture the video evidence and report the incident (by-law violation) to the property manager.